Q. I can't get into the libraries' databases.


Follow the tips below if you are having trouble accessing one of the online library databases.

Tip 1: Make sure you are using the correct username and password

When logging into the library databases, be sure to use your JCC username and password. This is the same username/password that you use to access Blackboard and campus computers.  Try logging into Blackboard to check that your username and password are correct.

Tip 2: Many workplaces have firewalls that block access to Web sites

Many workplaces, including some local schools, have firewalls that block access to a wide range of Web sites (including ours!).

Tip 3: Try accessing a different database

If you are having trouble accessing a particular database, try accessing a database from a different provider. For example, if you cannot get into Academic Search Complete (EBSCO), try getting into another database like ProQuest Research Library. If you can get into one but not another, this might indicate a problem with the database provider - contact your library if this is the case.  

Tip 4: Try using a different browser

If you are having trouble accessing the library databases, try using a different browser. For example, if you normally use Internet Explorer and are experiencing issues, try using Chrome or Firefox (or Safari if you are a Mac user). 

Tip 5: Clear your browser cache/history

In some cases, you may have to clear your browser’s cache/history.

If you are still having difficulties email the JCC Helpdesk at  JCCHelpDesk@mail.sunyjcc.eduor call 1-800-388-8557, ext 1122. 

  • Last Updated Feb 19, 2018
  • Views 56
  • Answered By Amy Rupp

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Please note: Hours vary between semesters and during college holidays and breaks

 Hultquist Library:

Mon. - Thurs. 8 a.m. - 6:30 p.m.

Fri. 8 a.m. - 4 p.m.

Phone: 716.338.1008 / 716.338.1139

E-mail: JReferenceDesk@mail.sunyjcc.edu 


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Mon. - Thurs. 8 a.m. - 6:30 p.m.

Fri. 8 a.m. - 4 p.m.

Phone: 716.376.7517

E-mail: JCCOleanLib@mail.sunyjcc.edu